ssjili Privacy Policy

1. Information We Collect

ssjili collects various types of personal information necessary to provide online gaming services, comply with legal obligations, prevent fraud, and enhance user experience. The information we collect falls into the following categories:

1.1 Information You Provide Directly

When you register an account on the ssjili Platform, you voluntarily provide the following personal information:

• Identity Information: Full legal name, date of birth, gender, nationality
• Contact Information: Email address, mobile phone number, residential address
• Account Credentials: Username, password, security questions and answers
• Financial Information: Payment method details (GCash number, Maya account, bank account numbers), transaction history, deposit and withdrawal records
• Verification Documents: Government-issued identification (passport, driver's license, SSS ID, Postal ID, PhilSys ID), proof of address (utility bills, bank statements), selfie photographs for identity verification
• Communication Records: Customer support inquiries, chat transcripts, email correspondence, feedback surveys

1.2 Information Collected Automatically

When you access the ssjili Platform, we automatically collect technical and usage data through cookies, server logs, and similar technologies:

• Device Information: Device type, operating system, browser type and version, screen resolution, mobile network information
• Usage Data: Pages visited, games played, betting history, session duration, click patterns, navigation paths
• Location Data: IP address, geolocation data (to verify you are physically located in the Philippines)
• Connection Data: Internet service provider, connection speed, timestamp of access
• Marketing Data: Responses to promotional campaigns, bonus acceptance records, affiliate referral sources

1.3 Information from Third Parties

We may receive personal information from third-party sources to verify your identity, prevent fraud, or process payments:

• Payment processors (GCash, Maya, banks, cryptocurrency exchanges)
• Identity verification services
• Credit reference agencies (for fraud prevention)
• Marketing partners and affiliates (if you were referred to ssjili)

2. How We Use Your Information

ssjili uses your personal information for the following legitimate purposes:

2.1 Account Management and Service Provision

• Create and maintain your gaming account
• Process deposits, withdrawals, and other financial transactions
• Enable gameplay and access to casino games, sports betting, sabong, and other services
• Track your betting history, account balance, and transaction records
• Provide customer support and respond to inquiries
• Send account notifications, including login alerts, withdrawal confirmations, and security updates

2.2 Legal and Regulatory Compliance

• Verify your identity and age (21+ requirement)
• Comply with PAGCOR licensing requirements and Philippine gaming regulations
• Fulfill Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations
• Detect and prevent fraud, money laundering, terrorist financing, and other illegal activities
• Respond to lawful requests from government authorities, courts, and law enforcement agencies
• Maintain records required by law for audit and regulatory purposes

2.3 Security and Fraud Prevention

• Monitor account activity for suspicious behavior or unauthorized access
• Detect collusion, bonus abuse, and violation of Terms and Conditions
• Protect the integrity of games and betting systems
• Implement responsible gaming measures and identify problem gambling patterns
• Secure the Platform against cyberattacks, hacking, and technical vulnerabilities

2.4 Marketing and Communications

• Send promotional offers, bonuses, and personalized marketing communications (with your consent)
• Notify you of new games, tournaments, and special events
• Conduct market research and customer satisfaction surveys
• Analyze user preferences to improve our services and game offerings

2.5 Platform Improvement and Analytics

• Analyze usage patterns to optimize website and mobile app performance
• Conduct A/B testing to enhance user experience
• Develop new features and services based on user behavior
• Generate aggregated, anonymized statistics for business intelligence

3. Legal Basis for Processing Your Data

Under the Data Privacy Act of 2012 and general data protection principles, ssjili processes your personal information based on the following legal grounds:

• Contractual Necessity: Processing is necessary to fulfill our obligations under the Terms and Conditions you accepted when creating your account
• Legal Obligation: Processing is required to comply with PAGCOR regulations, AML laws, tax obligations, and other Philippine legal requirements
• Legitimate Interests: Processing is necessary for fraud prevention, security, platform improvement, and business operations
• Consent: For marketing communications and optional data uses, we rely on your explicit consent, which you may withdraw at any time

4. How We Share Your Information

ssjili does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information with the following categories of recipients for legitimate business and legal purposes:

4.1 Service Providers and Business Partners

We engage trusted third-party service providers to assist with platform operations:

• Payment Processors: GCash, Maya, banks, cryptocurrency exchanges to process deposits and withdrawals
• Identity Verification Services: Third-party KYC providers to verify your identity documents
• Game Providers: JILI, Evolution Gaming, Pragmatic Play, and other game developers to deliver gaming content
• Customer Support Tools: Live chat providers, email service platforms, ticketing systems
• Cloud Hosting and IT Infrastructure: Secure data centers and cloud storage providers
• Marketing and Analytics Platforms: Email marketing services, analytics tools (Google Analytics), affiliate tracking systems

All third-party service providers are contractually obligated to protect your data and use it only for the specific purposes we authorize.

4.2 Regulatory and Law Enforcement Authorities

We may disclose your information to government agencies, regulatory bodies, and law enforcement when legally required:

• Philippine Amusement and Gaming Corporation (PAGCOR)
• Anti-Money Laundering Council (AMLC)
• Bureau of Internal Revenue (BIR) for tax compliance
• Philippine National Police (PNP) or National Bureau of Investigation (NBI) in criminal investigations
• Courts in response to subpoenas or court orders

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred to the acquiring entity. You will be notified of any such change in ownership or control of your personal data.

4.4 Fraud Prevention Networks

We may share information with fraud detection agencies and gaming industry databases to prevent fraud and protect users across multiple platforms.

5. Data Security Measures

ssjili employs industry-standard technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction:

• Encryption: All data transmissions are encrypted using 256-bit SSL (Secure Socket Layer) technology
• Secure Data Storage: Personal information is stored on secure servers with restricted access controls
• Access Controls: Only authorized personnel with legitimate business needs can access user data
• Authentication: Multi-factor authentication and password complexity requirements protect account access
• Firewalls and Intrusion Detection: Network security systems monitor and prevent unauthorized access attempts
• Regular Security Audits: Independent security assessments and penetration testing identify vulnerabilities
• Employee Training: Staff members undergo data protection and security awareness training
• Incident Response Plan: Procedures are in place to detect, respond to, and mitigate data breaches

While we implement robust security measures, no method of internet transmission or electronic storage is 100% secure. Users are responsible for maintaining the confidentiality of their login credentials.

6. Data Retention

ssjili retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy and comply with legal obligations:

• Active Accounts: Personal data is retained while your account remains active
• Closed Accounts: After account closure, we retain certain information for regulatory compliance (typically 5-10 years as required by PAGCOR and AML regulations)
• Transaction Records: Financial transaction history is retained for 10 years per Philippine tax and AML requirements
• Marketing Data: If you opt out of marketing communications, your contact information is suppressed but retained to honor your opt-out preference
• Anonymized Data: Aggregated, anonymized data may be retained indefinitely for statistical and analytical purposes

Once the retention period expires and there is no legal obligation to retain your data, we will securely delete or anonymize your personal information.

7. Your Privacy Rights

Under the Data Privacy Act of 2012, you have the following rights regarding your personal information:

7.1 Right to Access

You may request a copy of the personal information we hold about you. We will provide this information in a structured, commonly used format.

7.2 Right to Rectification

If your personal information is inaccurate or incomplete, you have the right to request corrections. You can update certain information directly through your account settings.

7.3 Right to Erasure ("Right to be Forgotten")

You may request deletion of your personal information, subject to legal exceptions. We must retain certain data to comply with regulatory obligations even after account closure.

7.4 Right to Object

You may object to the processing of your personal information for marketing purposes or other legitimate interests. You can opt out of marketing communications at any time.

7.5 Right to Data Portability

You may request a copy of your personal data in a machine-readable format to transfer to another service provider.

7.6 Right to Withdraw Consent

Where we rely on your consent to process personal data (e.g., marketing), you may withdraw consent at any time without affecting the lawfulness of processing prior to withdrawal.

To exercise any of these rights, please contact our Data Protection Officer at [email protected]. We will respond to your request within 15 days as required by law.

8. Cookies and Tracking Technologies

ssjili uses cookies and similar tracking technologies to enhance your experience and analyze Platform usage:

• Essential Cookies: Necessary for the Platform to function (login sessions, security, payment processing)
• Performance Cookies: Collect anonymous usage data to improve website performance
• Functionality Cookies: Remember your preferences and settings
• Marketing Cookies: Track effectiveness of advertising campaigns and personalize offers

You can control cookie settings through your browser preferences. Note that disabling essential cookies may limit Platform functionality.

9. Children's Privacy

The ssjili Platform is not intended for individuals under 21 years of age. We do not knowingly collect personal information from minors. If we discover that we have inadvertently collected information from a person under 21, we will immediately delete such information and close the associated account.

Parents or guardians who believe their child has provided personal information to ssjili should contact us immediately.

10. International Data Transfers

Your personal information is primarily stored on servers located within the Philippines. However, some of our service providers (cloud hosting, payment processors, game providers) may operate in other countries. When we transfer data internationally, we ensure that adequate safeguards are in place to protect your information in accordance with Philippine data protection standards.

11. Changes to This Privacy Policy

ssjili reserves the right to update this Privacy Policy to reflect changes in our practices, legal requirements, or business operations. Material changes will be communicated via email or prominent notice on the Platform. The "Effective Date" at the top of this document indicates when the Privacy Policy was last revised.

Continued use of the Platform after changes take effect constitutes acceptance of the revised Privacy Policy. We encourage you to review this Privacy Policy periodically.

12. Contact Information and Complaints

If you have questions, concerns, or complaints regarding this Privacy Policy or our data protection practices, please contact:

ssjili Data Protection Officer
Email: [email protected]
Available 24/7 via live chat on the Platform

If you are not satisfied with our response, you have the right to lodge a complaint with the Philippine National Privacy Commission:

National Privacy Commission
5th Floor, Philippine International Convention Center (PICC)
Vicente Sotto Street, Pasay City, Metro Manila 1300
Email: [email protected]
Website: privacy.gov.ph